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Incident
This help file covers the following topics:
  1. Overview
  2. Incident List
  3. Filter Incidents

Overview

An incident is a special type of event.  Most events can be closed when they are reset at the kiosk; incidents are an exception to this rule.

The 3 types of incidents which you will find in the incident list are:

  • 01 - Invalid Card
  • 02 - Card Captured
  • 03 - Cash Retracted

Incident List

Here's a screenshot of the incident list.

Incident List

1. Code Code is one of the 3 incidents types noted above.
2. Description Description of the incident.
3. Unit ID Unit ID of the machine for which the incident occurred.
4. Device Device in the machine which triggered the incident.
5. Datetime Date/time for when incident occurred.

Note  Notes:  1.  The underlined column headers are sortable fields.  (toggle between ascending and descending sorts)
2.  You can navigate through the pages by clicking on the prev and next links at the bottom of the page.

Filter Incidents

The incident filter allows you to filter incidents based on date range and machine.

Filter Button Click the filter button to navigate to the filter page.  For more info see Incident Filter.




The "Ack" column for a system event will either be "open" or display the source of acknowledgement.

Here's a list of possible values:

Employee (e.g. admin)
Auto
Machine (e.g. FLT2, QJ2)
Open
Restart