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Machine Statistics

Overview

Meter records, which are collected and stored in the database, provide statistical data for every machine.  Meter records are collected when the "Get Meters" command is run (remote administration) and when entering and exiting the SOP (Service & Operating Panel).  A meter record is a snapshot displaying the statistics of the machine and its devices at that point in time.  Every meter record is comprised of the machine header information and several panels specific to the machine selected.

Machine Header

Here's a screenshot of the machine header.

Machine Header

1. Unit ID Unit ID of the machine.
2. Date/Time Timestamp when meter record data was collected.
3. In Idle Total time spent "doing nothing".
4. In SOP Total time in SOP (Service & Operating Panel) mode.
5. In Trans Mode Total time spent handling transactions.
6. Out Of Service Total time due to unavailability.
7. Out of Serv HW Total time spent due to hardware problems.
8. Offline Total time spent due to machine being offline.

Note  Note:  You can navigate through the meter records by clicking on the prev and next links at the bottom of the page.

The Panels

The panels and the values shown are dependent on what devices are in that particular machine.

a. Door

Here's a screenshot of the door panel.

Door Panel

{ Doors } (Lists "safe door" and 1-3 other doors)
1. Times Door was Opened Counts '1' every time a door was opened.

b. Cash Dispenser

Here's a screenshot of the cash dispenser panel.

Cash Dispenser Panel

{ Cash Dispenser } (Lists 1-6 cassettes)
1. No. of Bills Dispensed Total number of bills dispensed (how many).
2. Value of Bills Dispensed Total value of bills dispensed (how much)
3. No. of Times Bills Disp Total number of times bills were dispensed.

c. Cash Denomination

Here's a screenshot of the cash denomination panel.

Cash Denomination Panel

1. Cash Dispenser Denomination in each cassette.
2. No. of Bills Dispensed Total number of bills dispensed from each cassette.
3. Value of Bills Dispensed Total value of bills dispensed from each cassette.

d. Coin Dispenser

Here's a screenshot of the coin dispenser panel.

Coin Dispenser Panel

{ Coin Dispenser } (Lists 1-6 hoppers)
1. No. of Coins Dispensed Total number of coins dispensed (how many).
2. Value of Coins Dispensed Total value of coins dispensed (how much)

e. Coin Denominations

Here's a screenshot of the coin denomination panel.

Coin Denomination Panel

1. Coin Dispenser Denomination in each hopper.
2. No. of Coins Dispensed Total number of coins dispensed from each hopper.
3. Value of Coins Dispensed Total value of coins dispensed from each hopper.

f. Bill Validator

Here's a screenshot of the bill validator panel.

Bill Validator Panel

{ Bill Validator } (Lists 1-4 bill validators)
1. * No. of Bills Stacked Total number of bills stacked for denomination/currency.  (e.g. $5/USD)
2. * No. of Bills Stacked Total number of bills stacked for denomination/currency.  (e.g. $20/USD)
1. + No. of Tickets Stacked Total number of stacked tickets (how many).
2. + Value of Tickets Stacked Total value of stacked tickets (how much)

Note  Notes:  1. *  Bills received can be in domestic or foreign currency; therefore, the denomination & currency is specified.
2. +  Tickets must be in the same currency as currency dispensed.  The number & value of tickets is displayed.

g. Ticket Printer

Here's a screenshot of the ticket printer panel.

Ticket Printer Panel

1. No. of Tickets Printed Total number of tickets printed.
2. Value of Tickets Printed Total value of tickets printed.

h. Smart Card

Here's a screenshot of the smart card panel.

Smart Card Panel

1. * Smart Card Dropped Total number of smart cards dropped into kiosk.
2. + Smart Card Dispensed Total number of smart cards dispensed from kiosk.

Note  Notes:  1. * Patron is refunded balance on card, plus amount of deposit, when smart card is dropped.
2. + Patron loads funds on to smart card, plus pays deposit, before smart card is dispensed.

Filter Meter Records

You can filter meter records based on date range and machine.

Filter Button Click the filter button to navigate to the filter page.  For more info see Meter Filter.




  • 00 - Completed
  • 01 - Pending
  • 02 - Failed
  • 03 - Partial dispense
  • 04 - Stacking
  • 05 - Void
  • 06 - Invalid ticket
  • 07 - Returned
  • 08 - Max value exceeded
  • 09 - Ticket host failed
  • 10 - Ticket printer failed
  • 11 - Retracted
  • 12 - Card retained
  • 13 - Cancelled
  • 14 - Reversal completed
  • 15 - Reversal failed