This page lists the common transaction records for the currently selected property.  You can step through the transaction records by using the prev and next buttons at the bottom of the screen.

If you wish to find specific records you can filter the transactions based on various criteria.  A receipt for the currently displayed record can be viewed in a new window, and then printed using your browser print function.

Common patron transactions are transactions which a patron would perform by themselves at a kiosk or with a cashier at a cage.  These transactions would include withdrawals, deposits, redemptions, and exchanges dealing with cash, checks, tickets and points.  Click here for a list of transactions.

a. Common Parameters

Here's a list of the parameters (with sample values) which are common for all transactions in this category.

1. Transaction ID	BackOffice transaction number.
2. Transaction Code	Transaction code/type.
3. Trans Start Date	Start date/time of transaction.
4. Trans End Date	End date/time of transaction.
5. Unit ID	Unit ID of machine.
6. Sequence ID	Machine tracking number.
7. Patron	Card ID of the patron.
8. Requested Amt	Amount requested by patron.
9. Dispensed Amt	Amount dispensed to patron.
10. Status	Status of the transaction.  (click here for a list)

b. Bank Wth/Cash Adv/Check Cashing

{ 001 Bank Withdrawal | 009 Cash Advance | 015 Check Cashing }

1. Amount Approved	Amount approved on a cash advance.	{ 009 }
2. Total Amt Debited	Total amount debited is amount plus transaction fee.	{ 001 | 009 | 015 }
3. Transaction Fee	Fee charged to patron for cash received.	{ 001 | 009 | 015 }
4. Host Date	Date/time stamp that was originated at the host.  (e.g. ATM)	{ 001 | 009 | 015 }
5. Host Response	Response originated at the banking host.  (e.g. ATM)	{ 001 | 009 | 015 }
6. Host Sequence ID	Sequence ID that was originated at the host.  (e.g. ATM)	{ 001 | 009 | 015 }

c. Currency Exchange/Ticket Redemption

{ 004 Currency Exchange | 006 Ticket Redemption }

1. Exchange Rate	Exchange rate being applied on a currency exchange.	{ 004 }
2. Exchanged Amount	Amount received in new currency on a currency exchange.	{ 004 }
3. Inserted Items	Inserted items can be tickets or bills.	{ 004 | 006 }

d. Bill Breaking/Multiple Bills To Ticket

{ 005 Bill Breaking | 056 Multiple Bills To Ticket }

1. Printed Ticket	Barcode and amount on printed ticket for bill breaking.	{ 005 }
2. Printed Barcode	Barcode printed on the ticket.	{ 056 }
3. Inserted Bills	Bills inserted on "multiple bills to ticket" transaction.	{ 056 }
4. Printed Amount	Amount printed on the ticket.	{ 005 | 056 }

e. Points Redemption

{ 007 Points Redemption }

1. Points Redeemed	Points redeemed on points redemption transaction.	{ 007 }
2. Redeemed Desc	Description of redeemed transaction.  (e.g. points to cash)	{ 007 }
3. Host Transaction ID	Transaction ID that was originated at host.  (e.g. ATM)	{ 007 }

f. Span Withdrawal/Span Deposit

{ 057 Span Withdrawal | 058 Span Deposit }

1. Approved Amount	Amount approved on a span deposit.	{ 058 }
2. Total Amt Debited	Total amount debited is amount plus transaction fee.	{ 057 }
3. Transaction Fee	Fee charged to patron for cash received.	{ 057 }
4. Host Date	Date/time stamp that was originated at the host.  (e.g. ATM)	{ 057 | 058 }
5. Host Response	Response originated at the banking host.  (e.g. ATM)	{ 057 | 058 }
6. Host Sequence ID	Sequence ID that was originated at the host.  (e.g. ATM)	{ 057 | 058 }
7. Terminal ID	Terminal ID of terminal which processed the span withdrawal.	{ 057 }
8. Printed Ticket	Ticket number, amount & status of ticket printed.	{ 057 }

g. Dispute Resolution

{ 060 Dispute Resolution }

1. Disputed Trans ID	Identifier for transaction in dispute.	{ 060 }
2. Printed Ticket	Ticket number and amount of ticket printed.	{ 060 }

h. Coin To Cash

{ 061 Coin To Cash }

1. Coins Deposited Amt	Amount of coins deposited	{ 061 }
2. Fee	Fee for converting coin to cash.	{ 061 }
3. Rounding Amount	Amount rounded to match kiosk's smallest currency.	{ 061 }

The dispute resolution button and the comments field are displayed when the status of the transaction is partial dispense.

Once a dispute has been resolved, usually by paying the patron the balance owing, you should do the following:

1. Enter an appropriate comment

2. Click the dispute resolution button

You will be queried: Has the patron issue been resolved?

3. Click the YES button to continue

If you click YES your user ID will be prefixed to the comment and the transaction will be timestamped.

You can display and print a receipt for a common transaction in BackOffice.

Click receipt button to display patron receipt in new window.  (print receipt using browser print function)

Receipts printed from CHS BackOffice provide important information to both you and the patron.

•   A printed receipt is helpful when a transaction is being disputed.
•   You can investigate a transaction by tracking information from the receipt's * sequence number (ID).
•   When either stacking errors or failed transactions take place, receipts can provide additional details.

	Notes:	1.	* On the receipt it is a sequence number, but in the jackpot transaction record it is a sequence ID.
		2.	The receipt information will vary based on the type of transaction.  Here's an example of a ticket redemption receipt.

You can filter common transactions based on transaction date, transaction ID, machines, criteria name, criteria value, and transaction type.

Click the filter button to navigate to the filter page.  For more info see Common Transactions Filter.