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1. Property Option

This report provides an option to create a report for a single property or for multiple properties. To create a report for a single property or for multiple properties, click the CREATE REPORT FOR SINGLE PROPERTY or CREATE REPORT FOR MULTIPLE PROPERTIES radio button respectively.

Single or Multiple Property

Single Property: The single property report enables you to filter the data based on criteria, such as date range, machine, machine groups, machine location, ticket status, and settlement ID within the current property.

Multiple Property: The multiple properties report enables you to filter the data based on criteria, such as date range, properties, property groups, ticket status, and settlement ID that include all machines of a property.

Note Note: This page provides information on the multiple properties report.  For information on the single property report click here.

2. Report Purpose

The Ticket Redemption report provides a detailed breakdown of the ticket transactions grouped by machine and sorted by unit date. It also provides the status of each ticket and the transaction. A ticket is used as a payout method at the kiosk. It is also reffered to as a voucher. It has valid barcodes on the front side and is deemed to be the ticket holder's play money.

Shown below is an example of a Ticket Redemption report.

Ticket Redemption Report

Given below are the field names and description of the fields displayed in this report:

Unit ID Displays the unit ID or name that identifies the kiosk unit.
Voucher Displays the voucher or ticket number.
Voucher Status Displays the current status of the ticketing operation.  (status list)
Unit Date Displays the date and time when the transaction was processed.
Status Displays the current status of the transaction.  (status list)
Transaction# Displays the transaction identification number.
Sequence Id Displays the system tracking number originated from CHS, which is used as the key for comparing and matching transactions in CHS BackOffice.
Asset Id Displays the slot machine identification number received from the host.(originated from SMS)
Requested Amount Displays the amount requested to be dispensed from the kiosk.
Exchanged Amount Displays the amount calculated based on the exchange rate.
Dispensed Amount Displays the actual amount dispensed from the kiosk.
Printed Amount Displays the amount printed on the ticket.
Donated Amount Displays the amount donated.
Residual Amount Displays the remaining balance amount printed on a ticket.

The sort order is Unit ID | Unit Date.

3. HTML Report Toolbar

report header This toolbar provides refresh, search, export, print, page navigation etc.


1. Preview Click Preview to display the report as a PDF file in the browser window.
2. Style Select the style of the report, such as color, gray scale, or no fill.
3. Open All Click the Yes radio button to expand and show detail lines for all collapsed sections.  (with (+) sign)
4. Report Format Select the report format, such as PDF or Excel from the drop-down list, then click GO to export report in selected format.
5. Navigation Use navigation controls to move forward or backward through the report pages.
6. Parent Report Click to return to the parent report.  (if currently within child report)
7. Search Enter search string and then click find and next to move through matches.  (case-insensitive)
8. Refresh Click the Refresh button to reload the report with current data.
9. + Print Click the Print button to open the print dialog box and specify the print options.  (must install "print control" first!)

4. Report Filter

Shown below is an image of the multiple properties report filter screen:

Ticket Redemption Report

To filter the report, do the following:

1. * Date Range Select a date range based on which you want to filter or filter with the default date (gaming day).
2. + Properties Select property based on which you want to filter the data.
For more information, see notes below.
3. ^ Ticket Status Select ticket status(es) based on which you want to filter the data.  (none selected = all statuses) For more information on how to display the TICKET STATUS filter option, see notes below.
4. ^ Settlement ID Type a settlement ID based on which you want to filter the data. For more information on settlement ID, see Settlement ID. Also, for information on how to display the SETTLEMENT ID filter option, see notes below.

Submit Button Click the Submit button to generate and display a report in html format along with the HTML report toolbar.

Note  Notes:  1. *  The default date range is based on the GamingDayStart and GamingDayEnd system parameters.
2. *  You can enter a new date using the format yyyy/mm/dd (or) select one using the calendar tool.
3. +  If no properties or property groups are selected, the report is based on all properties the user has access to.
4. +  You can select more than one property or property group within a list by using Ctrl+Click or Shift+Click.
5.  You can display the TICKET STATUS and SETTLEMENT ID filter options by clicking on the CUSTOM REPORT button located on the top left-hand side of the report filter screen.

5. Settlement ID

The Settlement ID is composed of the Unit ID Prefix and the Settlement Batch Number. It can be obtained from the Settlement Slip or the Cash Settlement History Report.


Note  Notes:  1.  When you enter a settlement ID the date range setting is ignored.
2.  The Unit ID Prefix is the 1st 3 characters of the Unit ID.  (e.g. Unit ID = 'QJ201' Prefix = 'QJ2')
3.  The settlement ID can be common to more than one machine, if they share the same unit ID Prefix.
4.  Enter settlement batch number without leading zeroes.  (e.g. '26' rather than '0000026')




Filter Dates Click in the textbox to display the calendar tool.

Use the "<" and ">" links to navigate to the previous or the next month.

Click on a day within the month displayed to change the date.

Here's a list of the settlement transaction types:

CodeTransaction Type
001Banking Withdrawal
002WAT Withdrawal
004Currency Exchange
005Bill Breaking
006Ticket Redemption
007Points Redemption
008Jackpot Transaction
015Check Cashing
030Test Hoppers
032Empty Hoppers
033Validate Bills
081Float Withdrawal