Help For Patron Reports

Patron Reports

This help file covers the following topics:
Report Purpose HTML Report Toolbar Report Filter	Related Pages Report Formats BO Transaction Codes

1. Report Purpose

This report lists patron transactions which are (or) have been under dispute (now resolved). This report includes the disputed amount, resolved amount, resolved status, and resolution date, with totals for the monetary columns.

Here's an example of a Dispute Transaction Report.

Dispute Transaction Report

1. Unit ID	Unit ID identifies the QuickJack unit.
2. Unit Date	Unit Date is the date/time of this transaction.
3. Sequence ID	Sequence ID is the system tracking number.
4. Requested Amt	Amount requested.
5. Dispensed Amt	Amount dispensed to the patron.
6. Printed Amt	Amount printed on a ticket.
7. Disputed Amt	Amount requested less (amount dispensed and amount printed).
8. Resolved Amt	Amount resolved. (amount paid to patron by cage)
9. Status	Resolved Status. (Yes/No)
10. Resolved Date	Resolution Date is the date/time when dispute resolved.
11. Employee	Employee ID of employee who resolved dispute.
12. Comments	Comments regarding the disputed transaction.

The sort order is Unit ID | Unit Date.

2. HTML Report Toolbar

report header This toolbar provides refresh, search, export, print, page navigation etc.

1. Preview	Preview will display the report as a PDF file in the browser window.
2. Style	Select style of report. (color \| gray scale \| no fill)
3. Open All	Select "Yes" to expand and show detail lines for all collapsed sections. (with (+) sign)
4. Rpt Format	Select report format (e.g. PDF, Excel) from list, then click GO to export report in selected format.
5. Navigation	Use navigation controls to step forward or backward through report pages.
6. Parent Rpt	Return to parent report. (if currently within child report)
7. Search	Enter search string and then use find and next to step through matches. (case-insensitive)
8. Refresh	Refresh report reloading with current data.
9. + Print	Open print dialog box so that you can specify print options. (must install "print control" first!)

3. Report Filter

Here's a screenshot of the report filter screen.

Dispute Transaction Report

1. * Date Range	Select a date range to filter on (or) go with the default (gaming day).
2. + Machine	Select any machines which you would like to filter on. (see notes below)
3. + Mach Group	Select any machine groups you would like to filter on. (see notes below)
4. + Mach Location	Select any machine locations you would like to filter on. (see notes below)
5. Transaction Type	Select transaction type(s) you wish to filter on. (none selected = all trans types)
6. Resolved Status	Select resolved status to filter on. (none selected = all statuses)

Submit button will generate and display a report in html format showing the HTML report toolbar.

Notes:	1. *	The default date range is based on the GamingDayStart and GamingDayEnd system parameters.
	2. *	You can enter a new date using the format yyyy/mm/dd (or) select one using the calendar tool.
	3. +	These lists are automatically populated with the machines, groups and locations for the current property.
	4. +	If no machines, groups or locations selected, the report is based on all machines for the current property.
	5. +	The Unit IDs which match the selected machines (or) groups (or) locations are included in the report.
	6. +	You can select more than one machine, group, or location within a list by using Ctrl+Click or Shift+Click.

<< BO Online Help >>

DISPUTE TRANSACTION

1. Report Purpose

2. HTML Report Toolbar

3. Report Filter