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Machine Monitoring
Event Monitoring
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This help file covers the following topics:
  1. Overview
  2. Event Details
  3. Acknowledge Events

Overview

The event details page provides detailed information regarding a system event.  This includes the status, cause of error and corrective actions to take.

Event Details

Here's an example of an event details screen.

Event Details

1. Unit Shows the QuickJack Unit ID.
2. * Error Code Shows event status and error code based on NRT/WINCOR documentation.
3. Event Description Description of the occurrence.
4. Event Timestamp Date/Time stamp for the occurrence.
5. Definition Defines the error in reference to WINCOR documentation.
6. Comments Comments and corrective actions which can be taken.
7. Cause Of Error Identifies the cause.
8. Service Suggests service corrections.
9. Email Status Indicates if an e-mail notification has been sent out.

Note  Note:   *  For a list of the event status colour codes click here!

Acknowledge Events

An individual event which has auto acknowledge = NO can be acknowledged within the event details screen.

Acknowledge Button Click the 'Acknowledge' button to remove this event from event monitoring.

Note  Notes:   1.  The acknowledge button is only displayed in event details if the event can be manually acknowledged.
2.  Events which have been closed and acknowledged can be found in the history section.




Event status colour codes are:

 Event Status
CRITICAL
WARNING
INFORMATIONAL