It is through events, which are triggered by machines and devices, that a user is made aware that a problem exists (or) that some situation requires their attention.  Once an event's error code has been entered into BackOffice, a user can assign a severity level and determine if this event should be monitored and a user sent an email notification.

Here's a screenshot of the system event list.

	Notes:	1.	The underlined column headers are sortable fields.  (You can toggle between ascending and descending sorts)
		2.	* The severity levels are "Inform", "Warning", "Critical0" (no funds), "CriticalB" (device broken), and "Unknown".
		3.	+ Ignore=YES means the event is not listed under machine monitoring and not subject to email notification.
		4.	@ AutoAck=YES means event dropped from machine monitoring when event clear message received from machine.

You can filter events based on the error code, and on event parameters (severity, group, auto ack, ignore).

Click the filter button to navigate to the filter page.  For more info see System Event Filter.

You can update a system event, including it's description, corrective action to take, and notification status.

Click the error code to navigate to the update page.  For more info see System Event Update.

You can add a new system event, with error code and description, so that it is subject to monitoring and notification.

Click the add new button to navigate to the new user page.  For more info see System Event Add New.